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Frequently Asked Questions

General

  • What is Spikko?

  • The Spikko service provides you with a local area code line in your country. With this phone number you can receive phone calls and (in select countries) dial from your country to destinations abroad. The rates are very low and call quality is fantastic.

  • What do I need to use the service?

  • No Internet connection is required. No app is required. No need for separate line or phones. All you need is a landline/cellular number from which you can make and receive calls.

  • Will anything change in my current numbers?

  • No. No need to modify or change your current phone services. Our service is separate and does not conflict with your current phone services.

  • In which countries does the service operate?

  • The list of countries where Spikko provides local numbers can be found here. Spikko calls can be received in any country. You can make outgoing calls only from countries in which we have Access numbers. (A list of our numbers can be found here ). If you can’t find your country please contact us.

  • What is the quality of the service?

  • Superb. The call is routed through tier-1 telecom operators.

  • Do I need to make a long-term commitment for the service?

  • No. There is no long-term commitment. You can cancel online anytime. We cannot issue credits for unused minutes.

  • What type of plans do you have?

  • We have plans for inbound calls and outbound calls. Some plans are monthly plans with an allocated amount of minutes. Some plans are “pay as you talk” plans that provide you with an allocated amount of minutes for up to 3 months. The terms are clear in each plan.

  • What happens if I talk for a fraction of a minute?

  • The number of minutes is rounded up to the next minute. So for example, if a call lasts for 5 minutes and 15 seconds, you will be billed for 6 minutes.

  • What happens when I finish all the minutes in my plan?

  • If you click on the “never run out of minutes”, you will be charged for a new batch of minutes once you have less than 15 minutes. So for example, if you have a monthly plan $12 for 1000 minutes/month and are billed on the Sept 1st – then if you use 986 minutes (only 14 minutes remaining) by September 25th, you will be billed again for $12 and will receive an additional 1000 minutes for a total of 1014 minutes. Your next billing date will be October 25th.

  • How much will my callers pay to call me?

  • Your callers will be billed for a local call.

  • How can I keep track of my usage?

  • Just login to our website. You can clearly see the calls and who called you.

  • What happens if I travel abroad?

  • Just buy a local sim. Then, logon to your Spikko account and buy a plan to your new destination. Its that easy. So for example, if you have a UK number that rings in Australia, and you are flying out to Thailand. Buy a thai sim card. Then logon to Spikko and buy a UK to Thailand package. Immediately, your calls will be forwarded to your new Thai number.

  • Registration

  • How can I sign up for Spikko?

  • Just register on our site at https://secure.spikko.com/ . Select the country where you want to have a local number and the country where you want the call to be received. Then select the plan. Note, that prices are sometimes different if you want to receive the calls on a landline or a mobile phone. Then, register with your name and the destination number. Finally, select to pay with your credit card or with paypal. The whole process should take less than 5 minutes. If for any reason, you get stuck just contact us.

  • What if I want to make calls?

  • Online registration for our outbound calls (via access number) is currently not enabled. Please contact us and we will get in touch with you.

  • How soon can I receive calls?

  • Immediately after your sign up.

  • Is there any sign up fee?

  • No.

  • How can people call me?

  • Simple. Your mates and family call your local number and you receive the call.

  • How do I call destinations abroad?

  • Dialing abroad is easy. All you need to do is dial an access number in your area that we provide you and then the number of your destination abroad. The cool thing is that your caller id will be your Spikko number. So for example, if you have a UK number (say: 0203 433266) that rings in Australia, when you make the call from Australia to the UK, your friends will see your UK number show up as the caller id.

  • What is an authorized number?

  • An authorized number is a number that is associated with your account. When you dial from an authorized number, our system automatically recognizes it as your number and does not prompt you to enter your pincode.

  • How many authorized numbers can I add and how do I do it?

  • You can add up to 3 authorized numbers. Just logon to your account on www.spikko.com

  • What are the current destinations allowed when making outbound calls?

  • The list of destinations is listed here

  • Can I call from numbers that are not authorized?

  • Yes. You can dial from other numbers as well. You will be prompted to dial your pincode.

  • What is the Spikko Manyring service?

  • With Manyring you can define several destination numbers that ring at the same time when you receive a call. When one of the numbers is answered, the others stop ringing. You can have your cell home and office phone ring at the same time and answer whichever you like. Please note: Manyring is currently in development and will be available in the near future.

  • What is the cost of Manyring?

  • No additional cost.

  • Can I change my destination numbers?

  • Yes, you can change your routed numbers at any time. All you have to do is log into your account.

  • Who pays for the calls forwarded to my phone?

  • Incoming calls are deducted from your pool of minutes. Your friends and family pay only for a local call.

  • Billing and payments

  • How do I pay for the service?

  • You can pay for the service using a credit card or paypal.

  • Is the payment secure?

  • Yes. We use SSL technology to encrypt your credit card information. We don’t hold the credit card information on our site.

  • When is my credit card/paypal account charged?

  • Depending on your plan. Monthly plan:If you have a monthly plan then if you did not use all of your monthly allowance, then you will be billed at the beginning of the next cycle. However, if you finish your minutes and if you have checked the “Never run out of minutes” in your account settings, then you will be charged when you have 15 minutes left in your allowance and your monthly count will start on that date. Pay as you Talk plan: if you have a Pay as you Talk plan and if you have checked the “Never run out of minutes” in your account settings, then you will be charged when you have 15 minutes left in your allowance and your new period count will start on that date.

  • Can I suspend my account for a specific period?

  • Yes. Contact us for more information.

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